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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with apartment and rental fees:
  • Advertising a low rent, then adding required monthly fees that are not in the ad
  • Charging application fees to many applicants for a unit that is already nearly taken
  • A 'convenience fee' for paying rent online or by card
  • Non-refundable 'move-in' or 'admin' fees on top of a security deposit
  • Mandatory package lockers, trash valet or tech packages added to the lease
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.