FAIR OR NOTHelp: getting a problem fixed
No way to reach a human, store credit instead of refunds, warranty runarounds, account lockouts and ignored complaints. Read how each one works, hear the other side, find the options you may not be told about, and vote: fair or not?
No way to reach a human
Is it fair for a company to give you no way to reach a real person when something goes wrong?
Store credit instead of a refund
Is it fair for a business to give you only store credit or a voucher when you want your money back?
The warranty claim runaround
Is it fair when a warranty claim is denied, delayed or bounced between the maker and the seller?
Locked out of your account with no appeal
Is it fair to lose your email, photos or money in an account with no person to appeal to?
Complaints that go nowhere
Is it fair for a business to ignore your complaint until you go to a regulator?
Related ways companies charge more
Also see: Where to complain · Complain in your state · How to dispute a charge · App store refunds · Government actions
Something here we haven’t covered? Share what happened. If it seems unfair to you, it belongs here.
Share your experienceOther kinds: Pay: what you’re charged · Own: what happens after you buy · Agree: what you sign or click · Trust: who is really on your side · Data: what happens to your information