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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with car connected services and feature subscriptions:
  • A free trial that starts at purchase and quietly turns into a monthly charge
  • Features the car already has hardware for, unlocked only with a subscription
  • In-car hotspot plans that duplicate data you already pay for on your phone
  • Bundled packages where you pay for many features to get one you want
  • Dealers adding a connected plan to the sales paperwork without clear explanation
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.