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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with food delivery fees:
  • Menu prices in the app set higher than the restaurant's own menu
  • Service and small-order fees revealed only at the last checkout screen
  • 'Free delivery' that still includes a service fee
  • Busy-time or long-distance fees added when demand is high
  • Membership free trials that turn into automatic monthly charges
  • Tip prompts that are pre-set or confusing to change
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.