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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with home security monitoring:
  • "Free equipment" that is really paid for through a long monitoring contract
  • Multi-year contracts that renew automatically unless you cancel in writing
  • Early-cancellation fees that equal most of the remaining contract
  • Camera features such as video history that need a separate monthly plan
  • High-pressure door-to-door sales with a same-day signing deal
  • A low first-year price that jumps when the promotion ends
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.