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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with internet, cable and phone bills:
  • Promo prices that jump after 12 or 24 months without a clear reminder
  • Monthly fees to rent a modem or TV box you could replace
  • Extra line items added after the advertised price
  • Add-ons or premium channels left on after a free preview
  • Early termination fees if you cancel during a contract
  • Requiring a phone call or retention offer to cancel
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.