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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with music and audiobook subscriptions:
  • A free trial that turns into a paid plan unless you cancel before a set date
  • Audiobook credits that expire or vanish when you cancel the membership
  • Family or bundle plans pushed as upgrades when one person uses the service
  • Price increases announced by email that many people never notice
  • Signing up through a phone carrier or device, which hides where the charge comes from
  • A cancel button that leads to several offers before the real cancel option
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.