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Report a problem

What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with phone insurance and device protection:
  • Protection added at checkout without a clear explanation
  • Low monthly fee but a high deductible for each claim
  • Fine print that limits claims per year or excludes loss
  • Replacement with a refurbished phone instead of new
  • Coverage that overlaps with the maker's warranty in the first year
  • Hard-to-find cancellation steps after the plan is added to your bill
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

Your email is not shown publicly. We use it only to contact you about your report, or if the law requires us to disclose it.