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What happened?

Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.

Common problems with tax preparation software:
  • "Free" versions that charge as soon as you add a common form
  • State returns charged separately after the federal return is done
  • Add-ons like audit defense offered at the final checkout screen
  • Paying for software with your refund, which can add a fee
  • Pushing a paid upgrade when you may qualify for IRS Free File
Did one of these happen to you? Describe it in your own words below.
What kind of problem? * (choose all that apply)

Name the product only. Don’t name or describe individual employees or other people.

0/4,000 · No phone numbers, emails, account numbers or personal details — we try to hide them automatically, but it doesn’t catch everything.

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