What happened?
Share your own experience with anything that seemed unfair: what you were charged, what happened after you bought, what you were asked to sign, who was really working for you, getting help, or what happened to your information.
What is it about?
Open a group and pick the closest match, or go straight to the form. If nothing fits, choose “Not listed” in the form.
Pay · Apps (20)
TV remote apps
- A 'free' download that asks for a weekly payment before any buttons work
- A short free trial that quietly turns into a paid plan
QR code and document scanner apps
- A scanner that lets you scan, then charges before you can save or share the file
- A free trial that starts as soon as you tap 'Continue'
Flashlight, calculator and utility apps
- A simple tool, like a flashlight, that asks for a weekly subscription
- Requests for access to contacts, location or photos the tool does not need
Photo and video editing apps
- Free editing, but saving or exporting without a watermark requires a subscription
- A trial offered at the moment you try to save your work
VPN apps
- Pop-ups claiming your phone is 'exposed' or 'hacked' unless you subscribe
- Low intro prices that renew at a much higher regular rate
Phone cleaner and antivirus apps
- Fake alerts in a web page saying your phone has a virus
- A free 'scan' that finds alarming problems, then asks you to subscribe
Fitness and diet apps
- A long quiz about your goals that ends with a paywall
- Trials that convert to a full year billed at once
Dating apps
- Messages or likes you can't see unless you upgrade
- One-time 'boosts' or credits sold on top of a subscription
Kids' games and in-app purchases
- Game currency like gems or coins that hides the real dollar cost
- Countdown timers and 'limited-time' bundles that pressure quick buying
Weather apps
- A pop-up right after install offering a 'free trial' that renews weekly unless you cancel
- Basic features like the hourly forecast or radar locked behind a paywall
Wallpaper and ringtone apps
- A 'free' app where nearly every wallpaper or tone needs a paid plan
- A free trial that starts with one tap and renews weekly
Translator apps
- A free trial screen that appears before you can translate even one word
- Voice or camera translation locked behind a weekly subscription
AI chat and AI photo apps
- An app name or icon that looks like a famous AI tool but comes from a different developer
- A paywall before you can ask a single question, often with a weekly price
Astrology and horoscope apps
- A long quiz about your birth details that ends with a paywall to see results
- A free trial that turns into a weekly charge if you forget to cancel
Sleep and meditation apps
- A free trial that turns into a full year's charge all at once
- Only a few sessions free, with the rest locked behind a paywall
Language learning apps
- A short free trial that renews into a full yearly charge
- Lessons that stop until you wait, watch ads or pay to continue
Mobile game coins, gems and passes
- Prices shown in gems or coins so the real dollar cost is unclear
- Currency sold in bundles that never match item prices, leaving leftovers
Password managers
- Scary warnings that you will be hacked unless you upgrade today
- Free versions limited so tightly, like one device only, that you must upgrade
Keyboard and font apps
- A weekly charge for decorative fonts or keyboard themes
- Asking for 'Full Access' to your keyboard without explaining why
Call and text blocker apps
- Scare messages about scam calls used to push a paid plan
- A free trial that turns into a monthly or yearly charge
Pay · Subscriptions (21)
Streaming services
- Free trials that roll into paid plans without a reminder
- Price increases announced by email that are easy to miss
Software subscriptions
- Automatic yearly renewals with little warning
- Introductory prices that rise at the first renewal
Cloud storage
- 'Storage full' warnings that urge an upgrade before you check what's using space
- Old device backups taking up space without you knowing
Meal kits and subscription boxes
- A steep first-box discount that quietly rolls into full-price weekly deliveries
- A skip or change deadline days before delivery that is easy to miss
Gym memberships
- A low monthly rate with a separate yearly fee billed months later
- Contracts that renew automatically after the first term
Credit score and credit report services
- A 'free score' sign-up that starts a paid monitoring trial
- Look-alike sites that resemble the official free credit report site
Printer ink and printer subscriptions
- Cheap printers that rely on expensive replacement cartridges
- Ink plans that start during setup, sometimes as a free trial
News and magazine subscriptions
- A low first-year or first-month rate that renews at a much higher price
- Renewal notices that look like bills from the publisher
Online courses and memberships
- Countdown timers and 'only today' prices that keep resetting
- Promises of quick income or guaranteed results
Phone insurance and device protection
- Protection added at checkout without a clear explanation
- Low monthly fee but a high deductible for each claim
Music and audiobook subscriptions
- A free trial that turns into a paid plan unless you cancel before a set date
- Audiobook credits that expire or vanish when you cancel the membership
Home security monitoring
- "Free equipment" that is really paid for through a long monitoring contract
- Multi-year contracts that renew automatically unless you cancel in writing
Car connected services and feature subscriptions
- A free trial that starts at purchase and quietly turns into a monthly charge
- Features the car already has hardware for, unlocked only with a subscription
Pet insurance
- Pre-existing conditions excluded, including issues noted in old vet records
- Waiting periods before some illnesses or injuries are covered
Roadside assistance memberships
- Selling roadside plans to people who already have coverage elsewhere
- Tow distance limits that leave you paying the rest of the bill
Retail and warehouse memberships
- A free trial at checkout that turns into a yearly or monthly fee
- Membership sign-up boxes already checked during online checkout
Satellite radio
- A trial in a new or used car that rolls into a paid plan
- Low promotional rates that jump at renewal
Website, domain and hosting renewals
- A low first-year price that renews at a much higher rate
- Multi-year prepay required to get the advertised price
Tax preparation software
- "Free" versions that charge as soon as you add a common form
- State returns charged separately after the federal return is done
Genealogy and DNA test services
- A free trial that renews into a monthly or six-month plan
- DNA results that need a paid membership to see full matches or trees
Identity theft protection services
- Fear-based ads after a data breach pushing a fast sign-up
- Charging monthly for credit freezes or reports that are free by law
Pay · Fees and services (19)
Food delivery fees
- Menu prices in the app set higher than the restaurant's own menu
- Service and small-order fees revealed only at the last checkout screen
Event ticket fees
- Fee labels like 'service fee' that do not say what the fee pays for
- Countdown timers that push you to buy before comparing prices
Hotel, airline and rental car fees
- Low nightly rates with mandatory resort, destination or cleaning fees added
- Basic fares that charge extra for a carry-on, seat choice or changes
Internet, cable and phone bills
- Promo prices that jump after 12 or 24 months without a clear reminder
- Monthly fees to rent a modem or TV box you could replace
People search and background check sites
- A 'free search' that requires payment to see any results
- One-time report prices that sign you up for a monthly membership
Extended warranties and protection plans
- Pressure at checkout to add a plan before you can think it over
- Plans that overlap the maker's free warranty for the first year or more
Home warranties
- A service fee charged on every repair visit, on top of the yearly price
- Claims denied for pre-existing problems or lack of maintenance
Bank account and overdraft fees
- Overdraft coverage turned on during account opening without a clear explanation
- A 'free' account that charges a monthly fee if your balance drops below a minimum
Apartment and rental fees
- Advertising a low rent, then adding required monthly fees that are not in the ad
- Charging application fees to many applicants for a unit that is already nearly taken
Utility and energy supply plans
- A low introductory rate that switches to a much higher variable rate
- Door-to-door or phone sellers who ask for your account number 'to check your bill'
Moving companies
- A very low quote given by phone or online without seeing your belongings
- Asking for cash or a large deposit before the move
Car dealer add-ons and fees
- Add-ons already printed on the sales sheet as if they were required
- Quoting a monthly payment instead of the total price, hiding extras
Buy now, pay later and rent-to-own
- Showing only the small payment, not the total you will pay
- Automatic payments that can overdraw your bank account
Money transfer and check cashing fees
- Advertising 'no fee' while using a weaker exchange rate
- Charging more for card payments or faster delivery
Parking fees and parking apps
- A per-transaction 'convenience fee' added on top of the parking rate
- Fake QR code stickers placed on meters or signs that lead to lookalike payment pages
Timeshares and vacation clubs
- A free trip or gift that requires a long sales presentation
- Pressure to sign the same day to get a 'special' price
Funeral services
- Offering packages without mentioning you can choose items one by one
- Showing the most expensive caskets first
Prepaid debit cards
- A low upfront price with a monthly fee charged later
- Fees to add cash at a store
Rideshare and taxi fees
- Higher 'surge' or busy-time pricing during rain, events or rush hour
- Cancellation or no-show fees after a driver is assigned
Pay · Insurance (5)
Homeowners insurance
- Wind or hurricane deductibles set as a percentage of the home's insured value, which can be far larger than a flat deductible
- Coverage limits that do not match today's cost to rebuild the house
Commercial property insurance
- Coinsurance clauses that reduce a claim if you insure for less than a set share of the property's value
- Property values that were set years ago and never updated
Renters insurance
- Assuming the landlord's policy covers your things when it does not
- Claims paid at actual cash value, which subtracts for age and wear
Flood insurance
- Believing a homeowners or renters policy covers flood when it generally does not
- Waiting until a storm is forecast, when a waiting period usually applies before coverage starts
Auto insurance
- Renewal prices that rise each year for drivers who never shop around
- Add-ons sold at the dealership or online that may duplicate coverage you already have
Own: what happens after you buy (7)
Windows 10 end of support
Your Windows 10 PC still works, but you're told to pay for updates or buy a new one.
Lifetime software deals that change later
You paid once for software with free updates. Now updates cost extra or need a subscription.
Phones and devices that stop getting updates
Your phone works fine, but the maker stopped sending security updates.
Smart devices that stop working
You bought a smart gadget. Then the company shut its servers, and it stopped working.
Features removed after you buy
A feature you paid for disappeared in an update or now needs a subscription.
Being blocked from repairing what you own
You own it, but the maker makes it hard to fix it yourself or at an independent shop.
Cars losing connected features
Your car's remote start or crash help stopped working when the cell network shut down.
Agree: what you sign or click (6)
Forced arbitration and class-action bans
Contracts that send your disputes to private arbitration instead of a courtroom.
"We can change these terms at any time"
Clauses that let a company rewrite the deal after you've already signed up.
Non-compete agreements for everyday workers
Job agreements that limit where you can work after you leave.
HOA rules, fines and foreclosure powers
Neighborhood rules you agree to at closing, with fines and liens to back them up.
Apartment lease fine print
Lease terms that add fees, auto-renew, or shift costs to renters.
Non-refundable bookings and strict cancellations
Bookings that keep your money even if you cancel early.
Trust: who is really on your side (6)
Dual agency in real estate
One agent working for both buyer and seller. Can anyone really serve two sides of a deal?
How real estate commissions are paid
Commissions can be one of the biggest costs of a home sale. Who pays, and can you negotiate?
Commission-paid financial advisors
Your advisor may be paid more for some products than others. Do you know who pays them?
Captive insurance agents and Medicare sellers
Some agents sell only one company's plans. Free, neutral help exists, especially for Medicare.
Paid rankings and fake reviews
Top picks and five-star reviews may be paid for. What's allowed, what's banned, how to tell.
Referral fees and kickbacks
The helpful referral you got may come with a payment you never see. What's allowed?
Help: getting a problem fixed (5)
No way to reach a human
Phone trees, chatbots and email-only help that never let you talk to a person.
Store credit instead of a refund
You want your money back, but the business offers only credit, a voucher or "final sale."
The warranty claim runaround
Your product breaks under warranty, but the maker and seller keep passing you back and forth.
Locked out of your account with no appeal
Locked out of email, social media or a payment app, with no real person to help.
Complaints that go nowhere
You complain again and again, and nothing happens until someone outside steps in.
Data: what happens to your information (6)
Data brokers selling your personal information
Companies you never dealt with gather your details and sell them to anyone who pays.
Cars sharing your driving data
Connected cars can track your speed, braking and trips and pass the data along.
Smart TVs tracking what you watch
Many smart TVs watch what is on your screen and use it for ads and measurement.
Accounts and data that are hard to delete
Signing up takes seconds, but deleting your account and data can be a maze.
Health apps sharing your data
Health and fitness apps may share sensitive data with advertisers, often outside HIPAA.
Phone location data sold by apps and carriers
Your phone's location trail can be collected by apps and sold to data brokers.